great product really making a huge difference for my skin and face. Delivery was swift and flawless. Will be back again!
you had an issue with the bunddle ,i'm happy you fixed it . i orderder all the colors thank youu <3
FAQ
Frequently Asked Questions
Shipping & delivery
How long does delivery take?
Every order is shipped tracked. Delivery to the Netherlands, Belgium, Germany, France and most of the EU usually takes 3–7 business days. The UK, Switzerland and Norway take 5–8 business days, and the US and Canada 7–10 business days. The estimate for your own country is shown at the top of every page and again on the product page before you order.
How much is shipping?
Shipping is €6,00 to every destination we ship to, and free on orders over €70. If your country uses a currency other than the euro, the equivalent amount is shown at checkout. Full details are in our Shipping Policy.
Will my whole order arrive in one parcel?
Yes. Products within the same order are packed and dispatched together, including orders containing both a ponytail and skincare. You pay only the shipping amount shown at checkout.
Customs & import charges
Orders may be shipped from the Netherlands or directly from one of our international fulfilment partners.
Orders shipped from within the European Union to an EU destination are not subject to additional customs duties upon delivery.
Orders shipped from outside the European Union, including orders dispatched directly from our fulfilment partners, may be subject to customs duties, import taxes and/or handling fees depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes or handling fees charged upon arrival are the responsibility of the customer. These charges are set by the customs authorities and local carriers in the destination country and are not controlled by Boudoir Cosmetics.
Returns & payment
Can I return my order?
For eligible online purchases, you may notify us of withdrawal within 14 calendar days after delivery. Please email info@boudoircosmetics.com before sending your parcel, including your order number, so we can provide return instructions. Simply sending a parcel does not replace a clear withdrawal notice. After notifying us, return eligible goods within a further 14 calendar days. Ordinary outer packaging may be opened for inspection. Any applicable exception for unsealed hygiene goods and your rights for faulty products are explained in our Return & Refund Policy.
Which payment methods can I use?
Checkout runs on Shopify Payments over an encrypted connection. The methods available to you are shown at checkout, along with the icons at the bottom of every product page. We never see or store your card details.
Products
Where can I find answers about a specific product?
Questions about the ponytails — how to put one in, how to choose a shade, heat styling and washing — are answered on each ponytail page: Luna and Mermaid. Questions about the cream — ingredients, skin types and how to apply it — are answered in the Skincare section.
Contact
How can I contact customer support?
You can reach us by email at info@boudoircosmetics.com. We aim to respond within 24–48 business hours, Monday to Friday. For urgent matters, please include your order number in the subject line.