BOUDOIR · HERE TO HELP

A little help.
A lot of care.

From your perfect shade to your first ponytail. Ask us anything — we're here to help.

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Find your shade

Between shades? Ask for personal colour advice.

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Your order

Help with delivery, a return or your order.

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A quick answer

Wearing, caring and ordering — start here.

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Send us a message

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Email your attachment. Include your name and order number, if relevant, so we can connect your messages.

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GOOD TO KNOW

Often asked.
Clearly answered.

Can't find your question? We're only a message away.

How do I choose my shade?+

Match the shade to the lengths and ends of your hair in daylight. Screens can affect colour appearance. Unsure? Email a photo for advice.

What's the difference between Luna and Mermaid?+

Luna has a straight texture; Mermaid has a water wave texture. Choose the finish that suits your desired look.

How do I attach my ponytail?+

Start with a secure ponytail or bun. Attach your ponytail, gently tighten the drawstring and tuck it away. Open 'How to wear' in the menu for the tutorial.

Can I use heat to style my ponytail?+

Check your product's care instructions before using heat. Ask us first if you're unsure.

Where can I find delivery times and shipping costs?+

Select your country in the header. Final shipping costs appear at checkout. Read our shipping policy.

What details do you need for an order question?+

Include your order number and preferably use the email address from your order. Describe your question clearly; don't share payment card details.

How do I request a return?+

Read our refund policy and contact us with your order number. Wait for return instructions before sending anything back. Refund policy ↗

My item is damaged or incorrect. What now?+

Contact us with your order number and a description. Email clear photos of the item and packaging so we can look into it.

BOUDOIR · ROTTERDAM

Our company details

Excellence Retail Development
Crooswijkseweg 108, 3034 HP Rotterdam, Nederland

KvK: 42168217
BTW / VAT: NL005551881B75

This is our contact address. Please don't use it for returns without return instructions.

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