Shipping Policy

Thank you for shopping with Boudoir Cosmetics. We want to make sure your order arrives safely, and we want you to know exactly what to expect along the way. Please read our shipping policy below.

Where We Ship From

Boudoir Cosmetics products are shipped from the Netherlands or directly from one of our international fulfilment partners, depending on the item and your location. This allows us to get your order to you as efficiently as possible.

Processing Time

All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Pre-Order Items

If a ponytail color is shown as available for pre-order, you can still place your order right away — it will be confirmed and charged as normal at checkout. We'll dispatch your item as soon as that color is back in stock, typically within 2–4 weeks, and you'll receive a tracking number by email once it ships.

Shipping Rates

We offer standard shipping across the Netherlands and Europe at a flat rate of €5.99 per order. Free shipping is available on orders over €100.

Orders Shipped in Multiple Packages

If your order contains products from different collections — for example, a Boudoir Ponytail together with Boudoir skincare — your items may be dispatched separately and arrive on different days. This can happen because our products are fulfilled from different locations, or become available for dispatch at different times.

You will not be charged an additional shipping fee simply because your order is split into multiple shipments. You only ever pay the shipping amount shown to you at checkout, regardless of how many packages your order is sent in.

Because items may ship separately, delivery times can vary between products within the same order. Each package will have its own tracking number, sent to you by email as it ships.

Delivery Times

Delivery within the Netherlands typically takes 2 to 3 business days. For the rest of Europe, please allow 3 to 7 business days depending on your location.

For orders dispatched from an international fulfilment partner, or delivered outside Europe, delivery times vary by destination and will be shown to you at checkout or on the product page. Please note that all timeframes are estimates and delays may occasionally occur due to carrier circumstances beyond our control.

Tracking Your Order

Once your order (or a package within your order) has shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your shipment directly through the carrier's website.

Shipping Carriers

Depending on where your order is fulfilled from, we work with trusted carriers such as PostNL and PostNL International for domestic and European deliveries, DHL for European destinations, and other regional postal or courier services for orders shipped by our international fulfilment partners.

Customs & Import Charges

Orders shipped from within the European Union to an EU destination are not subject to additional customs duties upon delivery.

Orders shipped from outside the European Union, including orders dispatched directly from our international fulfilment partners, may be subject to customs duties, import taxes and/or handling fees depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes or handling fees charged upon arrival are the responsibility of the customer. These charges are determined by the customs authorities and/or local carriers in the destination country and are not controlled by Boudoir Cosmetics.

Delivery Issues

If your package has not arrived within the estimated timeframe, please first check your tracking information. If there is no update for more than 5 business days, contact us at info@boudoircosmetics.com and we will assist you.

Contact

For any shipping-related questions, don't hesitate to reach out to us at info@boudoircosmetics.com. We're happy to help.