Return & Refund Policy

At Boudoir Cosmetics, we want you to be happy with your purchase. If you change your mind about an eligible product, you may request a return within 14 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the product must be in the same condition in which it was received.

Items must be:

• Unused and unworn
• Unopened
• In their original packaging
• With all tags attached, where applicable
• With all protective films, safety seals and hygiene seals completely intact
• Accompanied by proof of purchase

Products that show signs of use, wear, alteration, washing, styling, or damage caused after delivery will not be accepted for return.

Where a product is supplied with a hygiene or safety seal, products with a removed, opened, broken or damaged seal cannot be returned where the applicable hygiene exception under consumer law applies.

Hair Extensions & Ponytails

For hygiene reasons, our hair extensions and ponytails may be supplied with a protective hygiene/safety seal.

You may inspect the product without removing or breaking this seal.

Once the applicable hygiene seal has been opened, removed, broken or damaged, the product is no longer eligible for return where the hygiene exception under applicable consumer law applies.

Hair that has been worn, attached, styled, washed, cut, colored, altered or otherwise used cannot be returned.

Cosmetics, Creams & Hair Products

Cosmetic and personal-care products, including creams, Hair Wax and similar products, must remain completely unopened and unused to qualify for a return.

If a product is supplied with a protective film, foil, safety seal or hygiene seal, it must remain completely intact.

Once the protective film, foil or seal has been opened, removed, broken or damaged, the product cannot be returned where the applicable health or hygiene exception applies.

This requirement exists for hygiene and product-safety reasons.

Your statutory rights regarding defective, damaged or incorrectly supplied products are not affected.

How to Request a Return

To request a return, please contact us through the chat option on our website or our email within 14 days of receiving your order.

Please provide your order number, the product you wish to return and clear photos showing the condition of the product, packaging and applicable seals.

If your return request is accepted, we will provide you with instructions on how and where to return your package.

Please do not send products back before contacting us. Returns sent without a prior return request may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs when returning an item due to a change of mind, including choosing the wrong color, style or product. Original shipping costs are non-refundable, except where required by applicable law.

If you received an incorrect, damaged or defective product due to an error on our part, Boudoir Cosmetics will cover the reasonable return shipping costs.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, leaking, or you receive an incorrect item, please contact us as soon as possible through our website chat.

Please provide your order details and clear photographs of the product and packaging so that we can assess the issue and provide an appropriate solution.

Your statutory rights regarding faulty or non-conforming products remain unaffected.

Exchanges

If you would like a different color, style or product, please request a return for the original eligible item.

For voluntary exchanges, once the returned product has been received, inspected and approved, we may issue store credit, which can be used toward a new purchase.

This does not replace any statutory right to a monetary refund where such a refund is required by applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you whether your return has been approved.

Where you exercise a statutory right of withdrawal and are legally entitled to a refund, the refund will be processed using the original payment method, in accordance with applicable consumer law.

Where a return falls outside a statutory refund right but has been voluntarily accepted by Boudoir Cosmetics, we may issue store credit instead.

Please allow up to 10 business days after we process an approved refund for your bank or payment provider to reflect the payment.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us through our website chat.

Pre-Orders

Pre-ordered products are expected to be dispatched within approximately 4 weeks from the date the order is placed, unless a different estimated dispatch date is stated on the product page.

If your order contains both in-stock and pre-order products, the entire order may be shipped together once all products become available.

Express shipping does not apply to pre-order products. If express delivery is selected for an order containing a pre-order item, the applicable shipping method may be adjusted accordingly.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street, house/apartment number, postal code, city and country before completing your purchase.

Boudoir Cosmetics cannot be held responsible for failed delivery, delays or delivery to an incorrect location caused solely by incorrect or incomplete address information provided by the customer.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Important Notice

Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights available under the laws applicable to your purchase.

By placing an order with Boudoir Cosmetics, you acknowledge that you have had the opportunity to read and understand this Return & Refund Policy before completing your purchase.